EOI 01/2020 – Consultancy Services for the recruitment of a Change Management Consultant
The Zimbabwe Revenue Authority
(ZIMRA) is implementing a new five year strategy with
effect from 2019 to 2023. The new strategic plan has embraced a new mission, a new set of
values, and a new set of strategic goals. The new thrust is a client centred, forward looking,
cohesive organization that fosters innovation. This will be achieved through ag ility in
continuous improvement and responding to the evolving client needs, stakeholder
expectations, and strategic priorities.
The Change Management Consultant is required to spearhead alignment of culture (actions,
behaviors)behaviors), policies, procedures, sys tems, processes, and rebranding of ZIMRA , for the new
strategy to achieve planned objectives.
The consultant is expected to;
- Guide and direct the change management project (as an Executive Coach) to ensure achievement of the project’s objectives
- Evaluate Change Management assessment and develop appropriate solution
- Lead the rebranding and transformation as articulated in the 2019 – 2023 Strategic Plan
- Carry out a culture audit and develop a culture change programme to align staff culture to ZIMRA’s new strategic goals/values
- Create Specifications for simplified, effective and efficient internal business processes and systems.
- Ensure knowledge transfer and capacitation of ZIMRA change agents through conducting Train the Trainer Programmes.
- Lead and coordinate implementation of change solutions in regional centres and country offices, including any further interventions.
- Document the findings, analysis and recommendations, incorporating feedback into the final report and make presentations to the executive management stakeholders.
ZIMRA now invites eligible Zimbabwean and Foreign Consulting Firms (“the Consultants”) to indicate their interest by way of an Expression of Interest (EOI) in accordance with requirements stated herein in providing the services as specified in this document. Interested Consulting Firms should provide information demonstrating that they have the required experience, competences, skills, and qualifications relevant for performance of the services
whether as individual firms, joint ventures or as consortia. The Consultants shall submit Company profiles, Company registration documents, Curriculum Vitae of key personnel and professional staff, brochures, description of similar assignments, experience under similar environment or conditions. The Consulting Firm must demonstrate that they have fully established business offices. Prospective Consulting Firms may constitute joint-ventures where necessary to enhance their capacity to undertake the assignment.
The minimum criteria for short-listing of the Consulting Firm shall entail:
i. The Consulting Firm must be a registered entity and registered with the Procurement Regulatory Authority of Zimbabwe (PRAZ).
ii. The following documents should also be submitted:
• Detailed company profile;
• Company registration documents;
• Detailed curriculum vitaes of key personnel and professional staff;
• Proof of registration with PRAZ; and
• A summary the Firm’s experience in similar assignments, together with the names and contact details of persons connected with these assignments who will provide references.
Key personnel of the consultant firm should have the following minimum qualifications and experience:
i. Master’s Degree in Organisational Development, Change/Operations Management, MBA, Public/Strategic Management, or relevant qualification.
ii. Certified Trainer in Change Management
iii. Experience in business process re-engineering
iv. A minimum of 5 traceable references of similar work in Change Management. Experience working with Revenue Administrations an added advantage.
v. Minimum of 10 years of experience in Change Management Consultancy.
vi. Project Management Certification
vii. Thorough Knowledge of any Project Management Methodology
viii. Fluent in spoken and written English
Short-listed Consultants will be invited to submit detailed technical and financial proposals, as described in Part 1 of the Request for Proposals Procedures in the Standard Request for Proposals for the Selection of Consultancy Services. The Consultant submitting the successful proposal will be engaged on the contractual terms set out in that document and in the General Conditions of Contract for Consultancy Services. Copies of the Act and Regulations and the standard documentation are available on the website of the Procurement Regulatory Authority of Zimbabwe; URL http://www.praz.gov.zw/index.php?lang=en
Consultants may associate with other firms in the form of a joint venture or a sub-consultancy to enhance their qualifications.
This opportunity is open to all Consultants who meet the criteria for eligibility as stated in Section 28 of the Act and who have the nationality of an eligible country as defined in Clause 1.10 of the General Conditions of Contract for Consultancy Services.
Bidders must accompany their expressions of interest with CR14 certificates as proof of Zimbabwean nationality and equivalent company registration documents for Foreign Firms.
Consulting Firms are also required to pay the administration fee of an equivalent of US$100.00 for Domestic Bidders and US$200.00 for International Bidders, payable for
bids subject to prior review by the Special Procurement Oversight Committee in terms of section 54 of the Act and as set out in Part IV of the Fifth Schedule to the Regulations. This fee is paid directly to the Procurement Regulatory of Zimbabwe (PRAZ).
ZIMRA will reject an expression of interest if it determines that the consultant firm has, directly or through an agent, engaged in corrupt, fraudulent, collusive, coercive or obstructive practices in competing for the Contract or been declared ineligible to be awarded a procurement contract under Section 99 of the Public Procurement and Disposal of Public Assets Act (PPDPA). An expression of interest shall be rejected in this procurement process if a Consulting Firm engages in anti-competitive practices including bidding in more than one expression of interest as a joint venture or consortium partner.
Further information can be obtained at the address below during office hours from 08:00 hours to 16:30 hours. A Consultant may submit only one expression of interest. The expression of interest must be submitted in a clearly marked envelope and deposited in the tender box to the address below on or before 28 February 2020 by 10:00hrs (local Harare time) (GMT + 2 hours) and clearly labelled “ZIMRA EOI 01/2020: Consulting Services for change management.” Late expressions of interest will be rejected. Electronic submissions to the procurement e-mail below shall also be accepted and shall clearly be referenced as indicated above.
Attn:
Acting Principal Procurement Manager
Procurement Management Unit
Zimbabwe Revenue Authority
ZB Centre, 6th Floor, Reception,
Corner First/Kwame Nkrumah, Harare
Telephone: +263 242 773 040/ 7908 11 Ext. 317
E-mail: procurement@zimra.co.zw
